Responsible Gaming

Gambling always involves the risk of losing money. There are no guaranteed wins. Understanding this fundamental truth helps you approach betting with realistic expectations.

You can enjoy gambling responsibly by setting clear boundaries before you start. Decide how much time and money you can afford to spend. Never chase losses or bet more than your budget allows.

1win provides control tools that help you manage your betting behaviour:

• Set daily, weekly, or monthly deposit limits
• Use session time reminders to track how long you play
• Apply loss limits to protect your bankroll
• Take breaks using our self-exclusion features
• Review your betting history regularly

Responsible gambling means treating it as entertainment, not as a way to make money. Keep it fun. Keep it safe. Keep it under control.

Gambling addiction is a serious condition that affects your financial, emotional, and social wellbeing. Recognising the warning signs early can help you seek support before problems escalate.

Key indicators that you may have a gambling problem:

• You spend more money on betting than you can afford to lose
• You chase losses by placing larger bets to recover money
• You borrow money or sell possessions to fund your gambling
• You neglect work, studies, or family responsibilities because of betting
• You lie to loved ones about how much time or money you spend gambling
• You feel anxious, irritable, or restless when you try to stop
• You gamble to escape problems or relieve feelings of stress
• You have tried to stop or reduce your betting but cannot
• You continue gambling despite negative consequences
• You think about betting constantly, even when not playing

If you recognise several of these signs in yourself or someone you care about, it is time to seek help. Gambling addiction is treatable with the right support.

Preventing gambling addiction requires awareness and action. Taking control of your betting habits protects your financial security and mental health.

Practical recommendations from 1win to help you maintain healthy gambling habits:

• Set strict budget limits before you start and never exceed them
• Decide in advance how much time you will spend gambling each session
• Never gamble with money needed for essential expenses like rent or bills
• Avoid betting when you feel emotional, stressed, or under the influence of alcohol
• Take regular breaks during gaming sessions to maintain perspective
• Keep track of all your deposits, bets, and losses in a record
• Use self-exclusion tools if you feel your betting is getting out of control
• Talk to someone you trust about your gambling habits
• Seek professional help if you cannot stop gambling on your own
• Remember that gambling should never be your primary source of income

These steps can significantly reduce your risk of developing addiction. Prevention is always easier than treatment.

You are not alone. Professional support is available in India for anyone struggling with gambling addiction or concerned about their betting behaviour.

Main organisations that provide help for gambling problems:

• Gamblers Anonymous India – Peer support groups for people affected by gambling addiction. Visit www.gamblersanonymous.org for meeting information
• NIMHANS (National Institute of Mental Health and Neurosciences) – Offers counselling and treatment for behavioural addictions. Contact: +91-80-2699-5000
• Vandrevala Foundation – Free 24/7 mental health helpline. Call: 1860-2662-345 or 1800-2333-330
• iCall Psychosocial Helpline – Professional counselling services. Call: +91-22-2556-3291 (Monday to Saturday, 10 AM to 8 PM)
• Fortis Stress Helpline – Mental health support and guidance. Call: +91-83-7652-4444

These resources are confidential and judgement-free. Reaching out for help is a sign of strength, not weakness.

Our support team is here to help you if you are experiencing difficulties with gambling or need assistance with responsible gaming tools. You can contact us anytime for guidance.

Ways to reach 1win support in India:

• Live Chat – Available 24/7 on the website for immediate assistance
• Email – Send your enquiry to [email protected] and receive a response within 24 hours
• Telegram – Contact our official support channel for quick help
• Phone – Call our India helpline for direct support (available on the website)
• FAQ Section – Find answers to common questions about responsible gaming tools

We take your wellbeing seriously. Do not hesitate to reach out if you need help managing your account settings, applying limits, or accessing self-exclusion options.