1win India Support and Customer Service

Get help fast through live chat, email, call-back, WhatsApp or Telegram, all in one place. The support team provides assistance, guidance, and resolutions for account, payment, and game issues. Service runs 24×7 in English and Hindi. Typical waits: chat 1–2 minutes, email 2–12 hours, call-back 5–10 minutes.

Live Chat Support

Live chat is the quickest way to get an answer. Use it for most questions and urgent fixes through the website or app.

How to start a chat

  • On website: Log in, select Help at the bottom-right, tap Start chat.
  • On app (Android/iOS): Profile > Help Centre > Live chat.
  • If chat is not loading, refresh the page or switch data to a stable network.

Best for

  • Login help, password reset, or 2FA issues.
  • KYC checks: PAN, Aadhaar, selfie verification status.
  • Deposits pending, UPI reference not tracked, or UTR not found.
  • Withdrawal queries, limits, or bank returns.
  • Bet settlement, odds, or bonus questions.
  • Quick game support for crashes, loading errors, or disconnections.

Hours, languages, and response time

  • Available 24×7.
  • English and Hindi support based on agent availability.
  • First reply in 1–2 minutes for most chats.

Tips for faster help

  • Share your registered mobile number and account ID.
  • Describe the issue in one short line, then add details.
  • Add screenshots or a short screen recording for errors.
  • For payments, include amount, method, UTR, bank name, and time.
  • Keep the chat window open; enable notifications for replies.
  • Ask for a ticket ID for follow-up. You can reference it later in 1win live support or email.

Email Support

Email support suits detailed issues that need documents or a full audit trail. It is also good for formal complaints and attachments.

How to send an email

  • Go to Help Centre > Contact form in the website or app.
  • Choose a category such as Account, Payments, Technical, or Responsible Play.
  • Write a clear subject, for example: KYC – PAN mismatch – Account 12345.
  • Add details: device, app version, time of issue, and steps tried.
  • Attach files up to the size shown in the form (PAN, Aadhaar, bank statement, screenshots).
  • Submit to generate a ticket. You will get an auto-reply from the support email containing your ticket ID.

Best for

  • KYC review or resubmission of documents.
  • Payment trace requests, chargebacks, or bank returns.
  • Complex bet settlement disputes.
  • Account history or data access requests.
  • Uploads that are easier to handle over email.

Hours and response time

  • Email is monitored 24×7.
  • First response usually in 2–12 hours. Complex cases may take 24–48 hours.

Tips for faster resolution

  • Use a short subject line that states the issue and account ID.
  • Put key facts on top: amount, UTR, method, date, and time (IST).
  • Send one ticket per issue to avoid delays.
  • Reply on the same thread for continuity.
  • If urgent, start a chat and quote your ticket ID to the agent for priority handling by 1win customer support.

Phone Support

Phone assistance in India is arranged through call-back to keep your data safe and to route you to the right specialist.

How to request a call-back

  • Start a live chat and ask for a call-back.
  • Share your preferred time window, current number, and language.
  • Keep your phone reachable and disable Do Not Disturb during that window.

Availability and numbers

  • There is no public toll-free free number or published support number for India right now.
  • If a public 1win helpline number becomes available, it will appear in the in-app Help Centre only.
  • Avoid numbers posted on third-party sites.

What to expect

  • Call-backs run 24×7, subject to agent availability.
  • Typical waiting time is 5–15 minutes.
  • Many issues are resolved on the first call; complex cases may need a follow-up ticket.

Tips for faster phone help

  • Keep your account ID, registered email, and last transaction details ready.
  • Have your device details and app version handy for technical issues.
  • If possible, request call-back during off-peak hours such as mid-afternoon IST.

Social Media and Messaging Support

Messaging apps are useful for quick updates and link checks. Use them for simple questions or to follow up on an existing ticket.

Platforms and how to connect

  • WhatsApp and Telegram: Access official links from the in-app Help Centre only. This protects you from impostor accounts.
  • Facebook Messenger and X: Use for general queries. For account-specific issues, you may be guided to chat or email for verification.

Best for

  • Basic questions about features on the website or app.
  • Following up on an existing ticket ID.
  • Checking maintenance updates or game status.

Response time

  • Typical first reply in 15–30 minutes, depending on platform traffic.

Safety tips

  • Never share passwords, full card numbers, or OTPs.
  • Confirm the verified badge or official link from Help Centre before sending messages.
  • For sensitive matters, switch to chat or email so the 1win support team can verify your account securely.

Technical Support

Technical support handles app errors, payment failures, and game issues that need deeper checks.

How to reach technical support

  • Live chat: Pick category Technical. Share the error message, time, and steps to reproduce.
  • Email: Use the Contact form and select Technical. Attach logs or screenshots if available.

Issues handled

  • Login loops, OTP not received, or 2FA not working.
  • App crashes, slow loading, or update problems.
  • Game not loading, bet button disabled, or disconnection during a round.
  • Deposit deducted but not credited, UPI or card declines, or withdrawal returned.

Expected timelines

  • First triage in 15–30 minutes via chat.
  • Most fixes within a few hours. Payment traces can take 1–3 working days depending on banks or providers.

What to include for faster fixes

  • Device model, Android/iOS version, and app version.
  • Network type (Wi‑Fi/4G/5G) and location city.
  • Exact time (IST), error code or screenshot, and steps taken.
  • For payments: amount, method, UTR, bank name, and reference image.
  • Ask for a ticket ID and keep it handy for any follow-up in 1win customer service.

VIP and Priority Support

VIP or high-tier players get priority routing and a dedicated manager for faster handling.

How to access priority help

  • If eligible, a VIP tab appears in Profile. Use Priority chat from there.
  • A dedicated manager’s contact, such as a secure messenger link, may be listed in the VIP area.
  • You can request a priority call-back from the VIP section.

Who qualifies and what gets priority

  • High activity, responsible play history, and tenure may be considered.
  • Priority applies to high-value payments, large withdrawals, account reviews, and event bookings.

Response time

  • Priority chat connects in 30–60 seconds on average.
  • Call-back usually within 1–5 minutes.

Tips to maximise VIP benefits

  • Keep KYC and bank details updated to avoid delays.
  • Share your ticket ID when contacting your manager.
  • For event or promotion queries, contact early to secure a slot.
  • If VIP status is missing and you believe you qualify, raise a chat to request a review by 1win.

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