1win Rules and Regulations in India

You should read these general terms before registration and any use of betting services in India. By accessing or using the platform, you accept the terms as a binding user agreement.

Eligibility and registration

• You confirm you are at least 18 years old and legally allowed to use betting services under Indian law and your state rules.
• You agree to maintain a single account in your real name and to provide accurate information during registration and later verification.
• Your use must not breach any local restrictions. Some Indian states prohibit or limit online betting and you must not use the services from such locations.

Amendments to terms

• 1win may update these terms to reflect legal, regulatory, technical, or operational changes.
• Updates become effective when posted on the website or app. Continued use of your account after publication means you accept the revised terms.

Proper use of the services

• You must not use bots, scripts, or any automated system to place bets or gain an unfair advantage.
• You must not manipulate odds, collude, engage in arbitrage that exploits technical errors, or interfere with any event.
• You must not open multiple accounts or use another person’s account.
• You agree not to reverse engineer, copy, or redistribute any content or software.

Content and intellectual property

• All site content, code, trademarks, and data are protected by intellectual property laws.
• Limited personal use is allowed for viewing and placing bets; any reproduction or commercial use requires prior written consent.

Liability and disclaimers

• Services are provided on an “as is” and “as available” basis, subject to maintenance and internet constraints.
• To the maximum extent permitted by law, liability for indirect or consequential loss is excluded. Direct liability, if any, is limited to the total stakes you placed in the 90 days before the incident.
• You are responsible for any taxes on your winnings and for complying with legal restrictions that apply to you.

Account actions

• 1win may suspend, restrict, or close an account to manage risk, comply with legal obligations, enforce these terms, address responsible gambling concerns, or investigate fraud.
• Balances may be frozen during investigations or where required by law.

Governing law and disputes

• The services are provided under an offshore remote gaming framework. Governing law will be the law of the licensing jurisdiction stated in the platform’s legal notice, and disputes may be resolved through arbitration or the courts of that jurisdiction, unless mandatory local rules apply.
• If any term is held invalid, the remaining terms remain in force.

Eligibility to place a bet

• Bets are allowed only for verified users who are 18 or older and not located in any restricted state or territory.
• You must place bets from your own account and funds, not on behalf of others.

Bet acceptance and settlement

• A bet is accepted only when it receives an official bet ID and appears in your betting history.
• In case of discrepancy between your device and the server records, the server record will prevail.
• Odds and markets may change before acceptance. The odds applicable to settlement are those at the moment of acceptance.

Stake limits and market rules

• Minimum and maximum stakes vary by market, event, and account status. Limits are shown on the bet slip before confirmation.
• Certain event types or markets may be restricted, suspended, or removed without prior notice.

Calculation of wins and losses

• Decimal odds are used. Payout equals stake multiplied by odds. Net win equals payout minus stake.
• If a selection is void, that part of the bet is settled at odds of 1.00 and the rest of the bet stands.

Cancellations and voids

• Bets cannot be cancelled by you after acceptance.
• A bet may be voided due to palpable error, event cancellation, material rule changes, match abandonment without official resumption, or regulatory requirements.
• Where settlement rules for a sport or event are published on the site, those specific rules apply in addition to these general rules.

Prohibited betting conduct

• Syndicate betting, use of inside information, court-siding, or any attempt to manipulate an event is forbidden.
• Abuse of bonus offers, using multiple accounts, or using third-party tools to mask location may result in voided bets and account action.

Funding your account

• Accepted methods for India may include UPI, bank transfer (IMPS/NEFT), cards, and approved wallets. Available options are shown in the cashier.
• Deposits must come from payment instruments in your own name. Third-party deposits are not allowed.
• Deposits are credited in INR. Currency conversion charges, if any, are borne by you.

Withdrawals

• Withdrawals may be sent only to the original funding method or a verified method in your name, subject to technical availability.
• Identity verification (KYC) is required before withdrawals. Additional source-of-funds checks may be requested.
• Processing times vary by method; standard processing may take from minutes to 72 hours after approval. Bank timelines may extend this period.

Limits, fees, and turnover

• Minimum and maximum transaction limits depend on the chosen method and your account status. Limits are displayed in the cashier.
• Platform fees are generally not charged, but payment providers may apply their own fees.
• For AML compliance, reasonable betting turnover may be required before withdrawal of recent deposits.

Security and verification

• 1win may request identity, address, payment method proofs, and other documents at any time.
• Failure to complete KYC may lead to restrictions, cancellation of pending withdrawals, or account closure where required by law.

Cancellations and reversals

• A pending withdrawal may be cancelled by you if the cashier shows the option as available. Once processed, withdrawals cannot be reversed.
• Erroneous credits may be reversed and removed from your balance. You must return any funds paid in error.

Taxes and charges

• You are responsible for any personal tax on net winnings. The operator may withhold amounts where legally required under applicable law.

Commitment to safer betting

• Services are intended for adult entertainment and must not be used if gambling harms your finances or wellbeing.

Control tools for your account

• Deposit, loss, and wager limits: Set daily, weekly, or monthly caps on deposits, losses, or total bets.
• Time-outs and self-exclusion: Temporarily suspend access or request long-term exclusion from services.
• Reality checks: Periodic on-screen reminders of session time and recent activity.
• Access to history: Read your betting and transaction history to monitor behaviour.

Practical guidance

• Bet only what you can afford to lose.
• Do not chase losses or use bonuses to recover losses.
• Monitor time spent on betting and take regular breaks.

Help and support in India

• iCALL (TISS): 9152987821, [email protected]
• AASRA Helpline: 91-9820466726, [email protected]
• Gamblers Anonymous India: find meetings at gamblersanonymous.org

If you request self-exclusion, 1win will take reasonable steps to enforce it on your account.

Legal obligations

• 1win implements a risk-based AML/CFT framework designed to deter money laundering and terrorism financing in line with international standards and applicable laws.

KYC and due diligence

• Identity, age, and address verification are required. Enhanced due diligence may apply where higher risk is identified.
• Source-of-funds or source-of-wealth documents may be requested for substantial deposits, large withdrawals, or unusual activity.

Monitoring and controls

• Transactions are monitored for patterns such as rapid in-and-out movement of funds, structuring, third-party payments, and use of anonymisation tools.
• Bonuses and promotions are monitored for abuse intended to convert funds.

Suspicious activity and consequences

• Where suspicion arises, the account may be restricted, bets voided, and funds frozen pending checks.
• Reports may be filed with competent authorities where applicable. Accounts found in breach may be closed and balances handled according to law.

Data collected

• Identity and contact details: name, date of birth, address, phone, email.
• Verification data: ID documents, proof of address, payment method proofs, and any information required for KYC.
• Usage data: device identifiers, IP address, location signals, log files, cookies, and interaction data for the site and app.
• Transaction data: deposits, withdrawals, bets, bonuses, and account adjustments.

Purpose of use

• Provide and improve services, process registration, settle bets, and manage your account.
• Fraud prevention, security, AML/CTF compliance, and risk management.
• Customer support, dispute handling, and regulatory reporting.
• Marketing communications where permitted; you can opt out at any time.

Sharing and transfers

• Data may be shared with payment partners, KYC providers, analytics vendors, group companies, auditors, and regulators where lawful and necessary.
• International transfers may occur. Safeguards such as contractual clauses are applied where required.

Your rights

• Access, rectification, portability, and restriction rights may be available subject to law.
• You can object to marketing and manage cookie preferences in your browser or device settings.
• Data is retained for as long as your account is active and thereafter for the period required by AML, tax, and regulatory rules.
• To exercise rights or raise concerns, contact support and request the privacy team’s assistance.

Security commitments

• Encryption using industry-standard TLS protects data in transit.
• Strong hashing and segregation of critical credentials protect account access.
• Optional two-factor authentication (2FA) adds a second step to login and withdrawals.

Technical and organisational measures

• Continuous monitoring detects unusual account activity, compromised credentials, or suspicious bets.
• Regular vulnerability scanning and periodic audits help maintain platform integrity.
• Access to personal data is restricted to authorised personnel under confidentiality duties.

Your responsibilities

• Keep login details secret and enable 2FA.
• Use updated software on your devices and sign out after each session.
• Inform support immediately if you suspect unauthorised use of your account.